Citizens struggle
finding planning documentation relevant to their own property. When they do,
they are difficult to interpret and do not provide straightforward answers to
their questions – typically, can I build what I have in mind? Mindshift
executed a pilot project on behalf of DiBk, in co‑operation with three local
municipalities, in which heavily used planning documents were presented on the
muncipalities’ websites. The presentations provided simplified texts and
visuals that enabled citizens to get their questions answered quickly and
reducing traffic to the call centres.